1. Shipping & Delivery Timelines
All Maléina orders are hand-inspected, steam-pressed, and packaged inside our signature luxury box within 24–48 hours of order confirmation.
- Metro Cities (Mumbai, Delhi NCR, Bangalore, Hyderabad, Chennai, Kolkata): 2 to 4 business days.
- Rest of India (Tier 2 & Tier 3 cities): 4 to 6 business days.
- Free Shipping: Automatically applied on all orders above ₹2,999. Orders below ₹2,999 incur a flat nominal shipping fee of ₹150.
2. Cash on Delivery (COD)
We offer Cash on Delivery across 19,000+ pin codes in India. To ensure smooth fulfillment, our concierge team will send an automated WhatsApp verification message before dispatch.
3. 7-Day Easy Exchange Policy
Your complete satisfaction is our priority. If you need a different size or length, we provide a seamless 7-day exchange window from the date of delivery:
- The garment must remain unworn, unwashed, and with all original tags attached.
- The complimentary matching Sheila and luxury keepsake box must be returned intact.
- Customized or bespoke-tailored lengths are final sale and non-exchangeable unless there is a manufacturing defect.
4. How to Request an Exchange
Simply message our WhatsApp support team at +91 98765 43210 or email care@maleina.com with your order details and requested size. Our courier partner will pick up the item from your doorstep.